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Your frequently asked questions, answered

Want to know more about how to use your MASA membership, how to submit an invoice for payment, or how to log in to the member portal? We’ve got the answers below!

We’re here to help

At MASA, we understand that the ins and outs of emergency transportation protection can be confusing. We’ve compiled answers to the most frequently asked questions — from how our membership plans work to what to do during an emergency. If you don’t see your questions here, please reach out to our Member Services team.

Email us at info@masaglobal.com or call us at (800) 643-9023.

Common questions for activating MASA while away from standard protection area

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Popular questions
Member portal and app
Payment and upgrade
Submit an invoice or bill
MASA away from home
Member plan ID
MASA advisors

For most plans, the standard protection area for MASA includes the United States, Canada, Mexico, the Caribbean (excluding Cuba), the Bahamas, and Bermuda. Please check your MASA membership plan document to confirm if you have international coverage. If you are outside these areas, you must submit an itinerary to MASA 10 days before your trip. By submitting an itinerary, you activate worldwide protection for world medical transportation, pursuant to your Member Services Agreement. This allows us to prepare our staff and resources for the possibility of an emergency in those areas.

You can send us your travel itinerary in any of the following ways:

  1. Email your itinerary to travel@masaglobal.com.
  2. To log in to the member portal, click on “Members” in the upper right corner of the header, register as a user or log in to your account, and submit your itinerary.

Log in now

Please include the below in your itinerary submission:
– Your name
– Your MASA plan number
– Date of departure & date of return
– Where you are traveling to

You can send us your travel itinerary in any of the following ways:

  1. Email your itinerary to travel@masaglobal.com.
  2. To log in to the member portal, click on “Members” in the upper right corner of the header, register as a user or log in to your account, and submit your itinerary.

Log in now

We take care of the bills — and the hassle.

We believe during or after an emergency, you and your family deserve peace of mind. Our membership plans provide an additional layer of protection for ambulance bills, so members know they’re protected from sky high out-of-pocket costs when sudden critical care is needed.

Watch how it works

Ready to take the next step toward peace of mind? Choose your MASA protection to experience the Medical Access & Service Advantage.

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Group benefits disclaimers
Consumer disclaimers

MASA is not a provider medical transportation and utilizes third-party transportation service providers. MASA does not own or lease any vehicles or aircrafts. MASA, Medical Access & Service Advantage, and MASA Direct are fictitious names of MASA Holdings, Inc., a Delaware corporation, and are affiliated with Medical Air Services Association, Inc. (MASA), Medical Air Services Association of Florida, Inc. (MASAF), and MASA Insurance Services, Inc. (MISI) jurisdictional registrations in progress.

This material is for informational purposes only and does not provide any coverage. Not all MASA products and services are available to residents of all states. The benefits listed, and the descriptions thereof, do not represent the full terms and conditions applicable for usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected.

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