DownloadThis exclusive whitepaper examines the costs of emergency medical transportation in the U.S., identifying a complex challenge for consumers, providers, and through insights from in-depth interviews with healthcare professionals in the industry, this white paper uncovers the challenges faced by paramedics and emergency medical services (EMS) teams when providing emergency transport and critical care.
From the frontlines
The quality and efficiency of emergency transportation, including response times and the care delivered during transit, play a crucial role in patient outcomes. We explore the state of emergency transportation, examining the complexities of emergency care and the changing obstacles paramedics face. Interviewed providers discuss the impact of technology and data on response times, the role of patients in emergencies, the effects of bill-based decision making, working around hospital closures, and the need for increased staffing, training and resources.
Optimizing operational systems to improve care
Our research points to systemic issues within EMS, highlighting the need for improved infrastructure and better support for EMS professionals to ensure they are adequately equipped to perform their roles. The findings emphasize that enhancing emergency transportation is not solely about improving ambulance response times, but also about ensuring paramedics are supported and prepared to deliver optimal care in high-pressure situations. Ultimately, improving care and costs rests on improving the future of emergency transportation, focusing on both the operational and well-being needs of EMS teams.
transportation services is expected to rise, placing additional strain on both consumers and healthcare systems. This white paper aims to shed light on the nuances of medical transportation costs and their impact on access to care, with the hope of collaborating with employers, providers, and policymakers to identify solutions and improve the affordability of emergency medical services.
About the publisher
MASA is the only U.S. company centered around providing complete nationwide coverage for emergency transportation, working to protect members from large medical expenses. Our MASA Insights series examines the state of emergency transportation and how it impacts patient’s access to care.
About the industry insiders
Jaran Floyd
Jaran Floyd is a dedicated lieutenant and paramedic with nearly 20 years of experience in fire and emergency medical services with the Kerrville Fire Department. He lives in Kerrville, Texas, with his family.
Ken Euler
Ken Euler is a former lieutenant and paramedic, where he devoted more than 20 years to serving his community. He lives in Kerrville, Texas.
Will Winters
Will Winters is a former Emergency Medical Technician (EMT) and trained paramedic whose time in emergency response provided him with valuable life lessons and deep insights into the healthcare system. He lives in the Dallas-Fort Worth area.
MASA Global has commissioned this white paper. The opinions, viewpoints, conclusions, and other information presented herein are those of the author. MASA makes no representations as to the accuracy of the information contained herein.