Using your MASA plan
How to submit a bill as a MASA member
In order to process your bill or invoice as quickly as possible, please provide all supporting documents. If you don’t have these documents, you can still submit your bill or invoice and come back later to submit additional documents.
Submitting a new bill or invoice with MASA
- Submit the bill from the ambulance company to MASA with the member’s MASA number clearly displayed.
- Submit the bill via email, member portal, or mail.
- Attach explanation of benefits (EOB) and run notes if available.
- Contact the MASA directly with any questions.
Submitting a new bill or invoice online
- Visit www.masaaccess.com.
- Click on Member login located in the top right corner.
- Click on Register and enter your member ID number and birthdate and create a password.
- Once you have signed in, click on the Claims tab, and then click Submit New Claim.
- Upload the bill/invoice and the EOB, if available.
- Be sure to include your member number on the bill/invoice.
Contact us
Email: ambulance
claims@masaglobal.com
Phone: (800) 643-9023
Accepted documents
- Bill/health insurance claim form (HICFA)
- Run/trip notes from provider
- Explanation of benefits (EOB)
- Accident report and auto insurance information, if applicable
Important reminder
All bills or invoices must be submitted to MASA within 180 days of the date of service. After all supporting documentation has been submitted, please allow 30 business days for processing.