How EMS responds to mental health emergencies
For many people, dialing 911 brings to mind heart attacks, injuries, or accidents. But a growing share of emergency calls involve something less visible and often more complex: mental health crises.
A conversation with paramedics: Understanding mental health emergencies
In this interview, we speak with veteran paramedics Will Winters, Jaran Floyd, and Ken Euler — each bringing over two decades of service in EMS. Drawing from their firsthand perspectives, they share what mental health emergencies look like in the field, how responders approach these complex situations, and what unfolds in those critical moments.
Protecting your pets when a crisis strikes
Your pets rely on you — but who takes care of them if a medical emergency strikes? From building a pet emergency kit to arranging a trusted caregiver, planning ahead keeps your furry, feathered, or small animal friends safe.
When cost fears put health at risk
Cost worries stop too many people from calling 911. In an emergency, waiting can raise both the medical risk and the financial fallout/costs.
Why we hesitate to call 911
Unfortunately, for many people, the decision to call 911 is not always immediate. There can be many barriers to seeking care. Learn how to overcome some of the common obstacles.
Making the most of your protections this year
Financial wellness is more than budgeting and saving — it’s about protecting your household from the unexpected and using the benefits you elect to support your long-term stability.
Understanding ambulance costs
Emergency medical transportation plays a vital role in delivering needed care and ensuring rapid transit for patients in potentially life-threatening conditions. Here’s a breakdown of what may happen during an ambulance ride, and how your MASA protection works for you.
Why 911 documentation matters after an emergency
When you call 911, the help you need isn’t the only thing that’s set in motion. There’s always an official record of the incident that can be valuable for you beyond your call.
How to know if your ambulance is in-network
In an emergency, worrying about whether your ambulance is covered by insurance should be the least of your concerns. However,...