Learning Center

Get your smartphone emergency-ready

Written by MASA | Nov 13, 2026, 2:16:02 PM

Whether you're at home, traveling, or on the go, taking a few minutes to get your phone emergency-ready today can help you feel more confident and connected when the unexpected happens.

Here's a simple five-step checklist to help you get started.

Step 1: Set up your medical ID or emergency information

In an emergency, first responders may need access to important medical details, even if you're unable to communicate. Most smartphones allow you to store this information so it can be viewed without unlocking your device.

For iPhone users: Open the Health app, tap your profile picture, and select Medical ID. Add important details such as medical conditions, allergies, medications, and emergency contacts. Be sure to enable "Show When Locked."

For Android users: Open Settings and look for "Safety & Emergency" or "Medical Information." Enter your medical details and enable the option to display emergency information on your lock screen, if available.

Keeping this information accurate and up to date can help first responders make more informed decisions when time matters most. Review and update your medical details at least once a year or whenever your health information changes.

Related article: How to advocate for yourself during an emergency

Step 2: Add your ICE (In Case of Emergency) contacts

If something happens to you, who should be contacted first? Save trusted family members or friends as emergency contacts on your phone.

Consider identifying them as "ICE – Spouse," "ICE – Daughter," or "ICE – Emergency Contact" in your contacts list.

For added accessibility, include these individuals in your phone's built-in emergency contact settings so their information can be accessed without unlocking your device.

Quick tip: Choose someone who knows your medical history and can help communicate important information if needed.

Related article: Practice makes prepared

Step 3: Enable emergency SOS features

Many smartphones have built-in emergency SOS features that can quickly connect you with emergency services.

For iPhone users: Go to Settings, then Emergency SOS. Depending on your settings and device, you may be able to initiate an emergency call by pressing the side button five times or holding the side button and a volume button.

For Android users: Open Settings and look for "Safety & Emergency" or "Emergency SOS." Many Android devices offer an SOS function that can be activated by pressing the power button multiple times.

Take a moment to familiarize yourself with how your phone's emergency features work. Some devices can also notify designated emergency contacts or share your location after an SOS call.

Important: Emergency calling features and available services vary by device, location, and network. Avoid activating an actual emergency call while testing your settings.

Step 4: Keep your MASA membership information handy

Having your MASA membership information easily accessible can save valuable time after a medical emergency.

Make sure you bookmark the MASA member portal and know how to access your membership details, including your membership number and the appropriate MASA assistance contact information. The MASA Global App can also help you keep your MASA membership information handy. Download the app in the Apple App Store or Google Play store.

Quick tip: Save the MASA Member Services phone number (800-643-9023) in your contacts so it's easy to locate when needed.

Having this information readily available can make it easier to contact MASA and understand your available membership benefits when the unexpected happens.

Related article: Connections and protections at your fingertips

Step 5: Activate helpful emergency apps and features

Your phone can do even more to help you prepare. Consider adding these helpful tools:

  • American Red Cross First Aid App (Apple App Store or Google Play store)

    Provides easy-to-follow guidance for common first aid situations, including injuries and medical emergencies.

  • Apple Find My or Google Maps location sharing

    Allows you to share your location with trusted family members or friends, making it easier for them to locate you when needed.

  • Your phone's built-in safety features

    Explore additional options such as emergency location sharing, safety checks, and alerts, depending on your device.

Remember, apps are helpful resources, but they should never replace professional medical care or emergency services. If you’re experiencing an emergency, always call 911 first.

Related article: What should you say when you call 911

A few minutes of preparation can make a lasting difference

Medical emergencies are unpredictable, but being prepared doesn't have to be complicated. By updating your medical information, adding emergency contacts, enabling SOS features, and keeping your MASA membership details accessible, you can turn a device you already use every day into a valuable personal safety tool.

Take a few minutes today to complete these five steps — and encourage your family members to do the same. A little preparation now could make all the difference when it matters most.