911 is the universal emergency number in the United States, connecting callers with trained dispatchers who coordinate police, fire, and emergency medical services. Calling 911 can be a lifeline, but staying calm and communicating clearly is critical to getting help as quickly as possible.
Quick tip
If you’re away from home, remember that emergency numbers vary by country. It’s a smart idea to look up and save the local number before you need it.
Here are a few simple but important ways you can help dispatchers send the right help, fast:
State your location first
Your location is the most important piece of information. Be as specific as possible by sharing:
- The street address
- Nearby intersections
- Landmarks or recognizable buildings
- Apartment, floor, or room numbers if applicable
If you’re unsure of your exact address, describe what you see around you to help responders find you quickly.
Describe the nature of the emergency
Clearly explain what is happening so the dispatcher can determine the appropriate response. Include details such as:
- Injuries or symptoms
- Medical conditions
- Whether anyone is in immediate danger
- Any hazards (fire, weapons, traffic, chemicals, etc.)
The more accurate the information, the better prepared responders will be when they arrive.
Allow the dispatcher to ask you questions
Dispatchers are trained to ask specific questions that help prioritize emergencies and deploy resources efficiently. Stay calm, speak clearly, and keep your answers brief and factual.
While you are answering questions, the call-taker is entering the information into the dispatch system. Be patient and keep in mind that services are immediately en route — additional questions do not delay the dispatch of critical services.
Follow instructions carefully
In many situations, dispatchers can provide life-saving instructions before responders arrive, such as:
- Performing CPR
- Controlling bleeding
- Keeping someone safe and stable
Listen closely and follow their guidance to the best of your ability
Stay on the line
Even after you’ve shared key information, remain on the call until the dispatcher tells you it’s okay to hang up. They may need to relay updates, provide additional instructions, or gather more details.
Get the help you need, when you need it
A recent Gallup survey revealed that over 47 million Americans postponed medical care due to cost. Unfortunately, delayed care can mean the need for more aggressive treatment, longer recoveries, or permanent disability. Don’t let that be you — never hesitate to call 911 in an emergency.
With MASA, you don’t have to choose between getting the care you need and avoiding out-of-pocket ambulance costs. MASA membership means you’re protected from emergency medical transport costs. Plus, depending on your plan, if your emergency occurs while you’re away from home, you can activate additional membership benefits that ensure you and your loved ones, pets, and vehicles are returned home, and much more. Visit the MASA member portal to get more details about the benefits included in your plan.
