911 is the universal emergency number in the United States, and it connects callers with trained dispatchers who coordinate emergency response services such as police, fire, and medical transport. Calling 911 can be a lifeline, but staying calm and communicating clearly is essential to getting help quickly.
Quick tip
If you’re away from home, remember that emergency numbers vary by country. It’s a smart idea to look up and save the local number before you need it.
Here are a few simple ways you can assist dispatchers in sending the right help, fast:
State your location
Be as specific as possible when giving the dispatcher information about your location. To help emergency responders locate you quickly, include street names, landmarks, or any other identifying information about the area.
Describe the nature of the emergency
Detailed information about the situation helps dispatchers determine the appropriate response and resources needed. Make sure to include any injuries, medical conditions, or potential hazards present when communicating with dispatchers.
Allow the dispatcher to ask you questions
Call-takers are trained to ask questions that will help prioritize and respond to incidents quickly. Try to remain calm, speak clearly, and keep your responses brief. While you are answering questions, the dispatcher is entering the information into the dispatch system. Be patient and keep in mind that services are immediately enroute — additional questions do not delay the dispatch of critical services.
Follow instructions
Dispatchers are trained to help and may provide crucial guidance on how to administer first aid or how to safely wait for emergency services to arrive. Listen carefully to their guidance and follow it to the best of your ability.
Stay on the line
Even if you have provided all necessary information, stay on the line with the dispatcher and only hang up when they tell you to do so. The call-taker may need to gather additional details or provide further instructions.
Get the help you need, when you need it
Remember, never hesitate to call 911 in an emergency. With MASA you never have to choose between getting the care you need and avoiding unexpected out-of-pocket ambulance costs. MASA membership means you’re always protected from emergency medical transport costs. Plus, depending on your plan, if your emergency occurs while you’re away from home, you can also call us for specialized transport guidance to ensure you and your loved ones, pets, and vehicles are returned home. Visit the MASA member portal to find out more about the solutions included in your membership.
