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Away from Home Assistance

Going abroad can bring unexpected challenges, especially when you’re far from familiar resources. Fortunately, MASA’s Lifetime plans offer our Emergency Message Relay Center benefit, Foreign Currency Emergency Cash Advance benefit, Translation Services benefit, Travel Advisor benefit, and Travel Concierge benefit — tailored to support you in handling all kinds of situations, no matter how far from home you are.

What is Emergency Message Relay Center?

If an emergency occurs and you need to get an important message to your family, friends, or colleagues, MASA’s Emergency Message Relay Center steps in. Simply call us, and our team will ensure that your message reaches your intended recipients quickly, providing a lifeline when communication matters most.

What is Foreign Currency Emergency Cash Advance?

You may find yourself in another country without the necessary local currency. MASA’s Foreign Currency Emergency Cash Advance benefit has you covered, helping you get the cash you need if you’re in a situation that requires emergency transportation. We can provide up to 50,000 US dollars, with just a requirement for proof of your ability to reimburse us for the amount borrowed.

What are Translation Services?

Language barriers can make handling an emergency abroad even more challenging. MASA’s Translation Services benefit supports interpreting medical, legal, or other critical information. If you need Emergency Air Transportation, Emergency Ground Transportation, Hospital to Hospital Air and Ground Transportation, Repatriation to Hospital Near Home, Patient Return Transportation or Mortal Remains Transportation while abroad, MASA can also arrange professional translation services on your behalf. This way, you can understand important details and make informed decisions, even in a foreign language.

What is a Travel Advisor?

If you’re planning to go abroad, local insights can make a big difference. MASA’s Travel Advisor benefit provides tailored guidance on the latest health and safety information for your chosen destination so you can explore unfamiliar places with confidence and peace of mind.

What is a Travel Concierge?

MASA’s Travel Concierge benefit also helps you make sure you’re getting the most out of your time away from home. Whether you need help with luggage retrieval or emergency visa acquisition, you can call us, and we’ll support these logistics so you can focus on enjoying your experience.

Why do I need Away from Home Assistance?

MASA’s benefits — Emergency Message Relay Center, Foreign Currency Emergency Cash Advance, Translation Services, Travel Advisor, and Travel Concierge — provide a safety net for your away-from-home plans, offering practical resources and timely support in unexpected situations. Whether relaying urgent messages, accessing cash, understanding a foreign language, or navigating a new location, MASA’s services provide the reassurance you need to explore confidently.

Away from Home Assistance in action

Imagine you’re abroad, and you get into a car accident. You might need to send an urgent message to your family, quickly obtain local currency, or navigate a foreign healthcare system. As a Lifetime plan member, MASA steps in to help with these critical needs, offering resources like message relays, cash advances, and translation support — all designed to ensure you’re not alone when the unexpected happens.