Your frequently asked questions, answered

Want to know more about how to use your MASA membership, how to submit an invoice for payment, or how to log in to the member portal? We’ve got the answers below!

We’re here to help

At MASA, we understand that the ins and outs of emergency transportation protection can be confusing. We’ve compiled answers to the most frequently asked questions — from how our membership plans work to what to do during an emergency. If you don’t see your questions here, please reach out to our Member Services team.

Email us at info@masaglobal.com or call us at (800) 643-9023.

Common questions for submitting a bill or invoice for payment

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Submit an invoice or bill
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Send the ambulance bill to MASA with your member number clearly written on the front. You can log in to the member portal and upload your bill or check the status of an existing submission. Or you email your bill to ambulanceclaims@masaglobal.com.

Step-by-step instructions

For questions or a status update on an existing payment submission, log in to the member portal. You can also email written requests or questions to ambulanceclaims@masaglobal.com.

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No form is needed. Simply send us the bill.

Once you receive the ambulance bill, please send it to MASA with your member number clearly written on the front. We will reach out to the provider for the Health Insurance Claim Form and the Explanation of Benefits. You are welcome to reach out to the provider to assist in the process if you desire.

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At MASA, we work with all emergency transportation providers. In the event of an emergency, simply call 911 and get to the hospital. When you receive the bill from the ambulance company, just send it to us. There are thousands of ambulance companies operating throughout our protection area. When you become a MASA member, you are effectively protected by all of them.

If you are a MASA member, please refrain from paying your ambulance bill. We will take care of it for you. Send the bill to MASA with your member number clearly written on the front. You can either email your bill to ambulanceclaims@masaglobal.com or log in to the member portal submit a claim or check the status of an existing submission.

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If you are a MASA member, do not pay your ambulance bill. MASA prefers to pay the provider directly. However, if you have already paid, send us a copy of the ambulance bill along with proof of payment. You can email these materials to ambulanceclaims@masaglobal.com or log in to the member portal to submit a claim and provide proof of payment.

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No. In the event of an emergency, call 911 and get to the hospital. Later, when you receive a bill from the ambulance company, simply send it to us. However, if you are in stable condition and the doctor wants to send you to a different medical facility for specialized care, call us and we will help to facilitate medical transportation solutions.

We take care of the bills — and the hassle.

We believe during or after an emergency, you and your family deserve peace of mind. Our membership plans provide an additional layer of protection for ambulance bills, so members know they’re protected from sky high out-of-pocket costs when sudden critical care is needed.

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Ready to take the next step toward peace of mind? Choose your MASA protection to experience the Medical Access & Service Advantage.

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Group benefits disclaimers
Consumer disclaimers

MASA is not a provider medical transportation and utilizes third-party transportation service providers. MASA does not own or lease any vehicles or aircrafts. MASA, Medical Access & Service Advantage, and MASA Direct are fictitious names of MASA Holdings, Inc., a Delaware corporation, and are affiliated with Medical Air Services Association, Inc. (MASA), Medical Air Services Association of Florida, Inc. (MASAF), and MASA Insurance Services, Inc. (MISI) jurisdictional registrations in progress.

This material is for informational purposes only and does not provide any coverage. Not all MASA products and services are available to residents of all states. The benefits listed, and the descriptions thereof, do not represent the full terms and conditions applicable for usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected.

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