Frequently Asked Questions

My account and member portal

How do I log into the member portal?

Click on "Members" at the top right corner of the header. Follow the steps on the "Member Log In" page to register online.

If you’re having trouble logging in, try to reset your password. If you are still having trouble, please call MASA MTS at 1-800-643-9023.

I’m having trouble logging in or can’t remember my password. What do I do?

If you’ve already created your member login, try to reset your password by clicking "Forgot Password?" below the login box. After following the prompts, you will receive a reset email. Follow the link and instructions in the reset email you receive and choose a new password. Remember to check your junk/spam folder if you can’t find the email in your inbox.

If you are still having trouble or are having trouble creating a member login, please call MASA MTS at 1-800-643-9023.

How do I change my home or mailing address?

To update or add an address, log in online or send us the change in writing to one of the three contacts below. Don’t forget to include your member number.

info@masaglobal.com
Fax: 817-417-2326
Mail: MASA MTS - Member Services, 301 International Parkway, Suite 300, Sunrise, FL 33323

How do I update my member profile or billing information?

To update your profile, log in to our online member portal, email us at info@masaglobal.com or call us at 1-800-643-9023. To update your billing information, call 1-800-643-9023 and have your member number ready.

What do I do if my family member passes away?

Please call us at 1-800-643-9023 and have their member number available.

How can I get my member number?

Your member number can be found on your welcome email and is also located on your MASA plan card. If you are unable to locate it, please call us at 1-800-643-9023.