Your frequently asked questions, answered

Want to know more about how to use your MASA membership, how to submit an invoice for payment, or how to log in to the member portal? We’ve got the answers below!

We’re here to help

At MASA, we understand that the ins and outs of emergency transportation protection can be confusing. We’ve compiled answers to the most frequently asked questions — from how our membership plans work to what to do during an emergency. If you don’t see your questions here, please reach out to our Member Services team.

Email us at info@masaglobal.com or call us at (800) 643-9023.

Common MASA membership questions

Categories

Popular questions
Member portal and app
Payment and upgrade
Submit an invoice or bill
MASA away from home
Member plan ID
MASA advisors

Please call us at 1-800-643-9023 and have your member number available.

Please call us at 1-800-643-9023 and have your member number available.

No, cards are issued to the primary account holder only.

No. There is no need to show or provide your MASA plan to paramedics. In the event of an emergency, call 911 and get yourself or your loved one to the hospital. Later, when you receive a bill from the ambulance company, simply send it to MASA.

You do not need your card during an emergency. Just call 911 and get yourself or your loved one to the hospital. Later, when you receive a bill from the ambulance company, simply send it to MASA. You can also give the provider your MASA information so that they can bill us directly.

First responders can scan the code on the back of the bracelet and see the medical information that you have downloaded to the My ID website. For more information, please visit getmyid.com.

For a replacement bracelet, please call us at 1-800-643-9023 or email info@masaglobal.com.

Please call us at 1-800-643-9023 and have their member number available.

We take care of the bills — and the hassle.

We believe during or after an emergency, you and your family deserve peace of mind. Our membership plans provide an additional layer of protection for ambulance bills, so members know they’re protected from sky high out-of-pocket costs when sudden critical care is needed.

Watch how it works

Ready to take the next step toward peace of mind? Choose your MASA protection to experience the Medical Access & Service Advantage.

Browse protection Find a seminar Contact us

Group benefits disclaimers
Consumer disclaimers

MASA is not a provider medical transportation and utilizes third-party transportation service providers. MASA does not own or lease any vehicles or aircrafts. MASA, Medical Access & Service Advantage, and MASA Direct are fictitious names of MASA Holdings, Inc., a Delaware corporation, and are affiliated with Medical Air Services Association, Inc. (MASA), Medical Air Services Association of Florida, Inc. (MASAF), and MASA Insurance Services, Inc. (MISI) jurisdictional registrations in progress.

This material is for informational purposes only and does not provide any coverage. Not all MASA products and services are available to residents of all states. The benefits listed, and the descriptions thereof, do not represent the full terms and conditions applicable for usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected.

Copyright © 2025 by MASA Global.