Here’s how to stay ahead of the unexpected and make informed decisions if a medical situation arises:
Know your coverage
Before you leave, familiarize yourself with your insurance coverage, including coverage for medical transport, urgent care, and emergency services while away from home. Next, review your supplemental protection plans, like MASA. You can review your MASA protections on our app or in your member portal online to see what resources are available to you and where they extend geographically.
For retirees enjoying extended stays abroad or professionals on international assignments, this step is particularly valuable. Healthcare systems differ widely between countries, and knowing how your protections work while away from home helps you avoid confusion and unexpected costs.
Don’t forget!
If you're going to be outside of the U.S., contact MASA with your dates to activate* any extended territory benefits included in your plan. This helps ensure you have access to critical services such as worldwide emergency transport and repatriation. To notify us and learn more about available resources, sign in to the member portal or email us at travel@masaglobal.com.
Carry essential documents
Keep all important medical information easily accessible at all times. This includes:
- Insurance cards and identification
- A list of medications and dosages
- Known allergies and medical conditions
Download the MASA mobile app (iOS and Android) for quick access to your membership details should you need it in an emergency. It’s also wise to store digital copies of these documents securely on your phone or in cloud storage, so they’re available even if physical copies are lost.
You can also download and keep a copy of our MASA emergency preparedness checklist for on-the-go safety for a quick, reliable guide to help you keep on top of things anytime, anywhere.
Related article: Understanding your MASA protection before you hit the road
Research local healthcare facilities
Before arriving at your destination, identify nearby hospitals, urgent care centers, and pharmacies. Knowing where to go ahead of time can save valuable minutes in an emergency.
If you’re heading overseas, look into:
- Whether facilities meet international standards
- Language barriers and translation availability
- Payment expectations (some hospitals require upfront payment)
This is especially helpful for people spending extended periods abroad and business travelers working on tight schedules, where delays can be costly.
Trust your instincts
If something feels wrong, don’t wait. Seek medical care immediately, especially for severe symptoms or unfamiliar conditions. Acting quickly can prevent complications and ensure better outcomes.
When overseas, emergency response systems may differ significantly. Knowing the local emergency number and how to describe your situation clearly can make all the difference.
Understanding medical emergencies overseas
Medical emergencies abroad can be more complex than those at home. Differences in healthcare systems, language, and available treatments can create additional stress during an already difficult situation.
That’s where MASA provides critical support.
Your MASA protection may include:
- Worldwide emergency medical transport
- Repatriation to a facility closer to home when medically necessary
- Transport to a higher-level facility if local care is insufficient
Some plans also include:
- Return coordination or reimbursement for a child, pet, or vehicle
- Transportation for a companion to visit your bedside
These membership benefits ensure that no matter where you are, you’re never alone in a medical crisis.
Related article: Connections and protections at your fingertips
Explore with confidence
Preparation makes all the difference when you’re away from home. By organizing your medical information in advance and understanding your MASA protection, you can focus on enjoying the experience — not worrying about what might go wrong.
Take the next step: download our emergency preparedness checklist and keep it with you as a quick, reliable guide wherever you go. It’s a simple way to stay ready, informed, and in control, no matter where you are.
